Frequently Asked Questions

Headquartered in Midtown Manhattan, Wholeview is a boutique outpatient addiction treatment center that treats patients throughout New York state. We specialize in providing science-based therapeutic techniques for addiction and mental health disorders. Wholeview Direct is also a comprehensive treatment program but serves patients only via telehealth visits.  Wholeview Wellness provides services in person at our NYC offices, via telehealth visits, or via a combination of the two. Learn more

Our team of warm and compassionate therapists have thousands of hours of combined training and clinical experience in multiple evidence-based treatments. More details about these approaches are available here. Our therapists have worked in many different outpatient and inpatient settings including substance use treatment programs, detox units, inpatient psychiatric facilities, research settings, and counseling centers. Each therapist uses his or her extensive experience to tailor treatment to each patient’s individual needs.

No, we also treat a variety of other issues including gambling disorders, gaming disorders, out-of-control sexual behavior, trauma, chronic pain, and more. Our comprehensive approach is designed to address a wide range of mental health and behavioral concerns.

Yes, Wholeview conducts toxicology tests as part of our comprehensive treatment program. This helps us monitor progress and ensure the effectiveness of the treatment plan.

We understand the need for discretion and confidentiality in seeking treatment. Our telehealth services provide a private and secure way to receive care without the need to visit a physical location. All sessions are conducted via a secure, HIPAA-compliant platform, ensuring your privacy is maintained throughout your treatment. If you wish to come to treatment in our Manhattan office, we can schedule you at a time when very few people are in the office to maintain your privacy.

Feel free to review our bios and let us know if there is someone you think would be a good match for you. Or you can call us and we will schedule an intake interview and will match you with a therapist who is a good fit for you based on a thorough assessment of your current needs.

Absolutely not! The clinicians at Wholeview welcome the opportunity to collaborate with outside practitioners whose patients would like to attend Wholeview for specialized addiction treatment while they continue to receive individual therapy, medication or other services from their outside therapist, psychiatrist or physician.

Yes, but it varies depending upon the specific Wholeview program.

• For Wholeview Wellness: Wholeview Wellness is a private practice offering services at our Manhattan location and virtually via telehealth.  Like many of our peers in New York City, we do not accept insurance directly. We do, however, help patients verify if they qualify for out-of-network coverage. In these instances, we work to make the reimbursement process as easy as possible. We give you all the paperwork you need to submit claims directly to your insurer. We encourage you to use our online tool to get started. It’s designed to help you determine your level of coverage in advance so that there are as few surprises as possible. If there are any questions, you can always contact us. Or, you may want to ask your insurance company to contact your therapist directly.
• For Wholeview Direct: Wholeview Direct was created specifically to serve patients who want to use their New York State Medicaid coverage. The list of insurances we accept is here. Please don’t hesitate to contact us if you have questions about insurance.

For Wholeview Direct:

We encourage you to choose a plan that we are in network with.  Here are the insurances accepted for patients in our Wholeview Direct program:

• NYS Medicaid
• Healthfirst
• Fidelis
• MetroPlus
• CDPHP
• VNS
• MVP
• Molina/Affinity
• UHC Community Plan
• Carelon/Beacon
• HIP
• Amidacare
• Emblemhealth
• VillageCare MAX
• Elderplan
• Hamaspik
• Independent Health Association (IHA)

For Wholeview Wellness:

If possible, we advise our patients to choose a commercial insurance provider with the most advantageous out-of-network coverage. This ensures you can continue receiving the highest quality care without a significant financial burden. Before making any changes, please contact us at 212-204-8430 to verify your benefits and understand any potential impact on your treatment.

When people think about alcohol and drug treatment, many immediately think of 30-day rehab. But research shows that this isn’t necessarily the best choice. While some people may need to have a short inpatient stay to gain control and stay safe, many people are able to work on alcohol and drug use issues while continuing to work and live at home with their families. Also, receiving treatment on an outpatient basis allows people to practice new skills and try new ways of interacting with friends, co-workers and loved ones while receiving support from their therapist and treatment team.

Telehealth offers several benefits over in-person visits:

• No travel: You can attend sessions from the comfort of your home, saving time and transportation costs
• Flexible scheduling: Appointments can be more easily scheduled around your personal and professional commitments
• Privacy: Telehealth sessions are conducted confidentially via a secure, HIPAA-compliant platform, ensuring your privacy
• Convenience: No waiting in a doctor’s office; You can engage in therapy in a familiar and comfortable environment

The duration of therapy and the level of commitment required vary based on individual needs and goals. Each patient undergoes an initial comprehensive evaluation to create a personalized treatment plan. Therapy can be either short-term or long-term, depending on your specific circumstances and objectives. The frequency of sessions is flexible and can be adjusted as needed. We engage in shared decision-making with our patients, combining our clinical expertise with your personal preferences to develop a treatment plan that best supports your goals and needs.

Family involvement increases the chance of success in outpatient substance use treatment. At Wholeview, we use the Community Reinforcement Approach and Family Training Model (CRAFT), which emphasizes positive communication and self-care for families. Engaging families early in the treatment process creates a supportive environment and increases the chances of long-term success for everyone involved. If you engage in CRAFT therapy, your therapist will help you create an individualized plan which will include deciding at what point you will engage your loved one and they will help you in how to communicate with them to increase their willingness to engage in care.

Wholeview provides treatment for young adults and emerging adults (ages 18-25.) If your teenager is younger than 18, please contact us to discuss available options and referrals to appropriate services.

At Wholeview, we understand that recovery is a process that can include setbacks and recurrences. Our approach is supportive and non-punitive. If a patient has a positive toxicology test, we work with them to understand the reasons behind the relapse, and to use it as an opportunity to better understand how they might do things differently next time and we adjust the treatment plan accordingly. Our goal is to provide continuous support and help patients achieve long-term recovery.

Yes! We can help you to motivate your loved one. We use a treatment called CRAFT, Community Reinforcement Approach and Family Therapy, which is designed specifically for people who are concerned about a loved one who is drinking or using drugs. This approach will teach you non-confrontational behavioral principles to help your loved one become motivated to enter treatment. These techniques include finding and rewarding positive behaviors and allowing the loved one to experience the natural consequences of their use. In repeated clinical studies, the CRAFT approach has been proven to be significantly more effective than other approaches that attempt to convince a loved one to enter treatment.

Yes, you can book a free 15-minute consultation call with our team. This allows you to speak directly with a professional to discuss your needs and allows us to best understand how we can help. Book in English or Spanish.

You can conduct your telehealth appointments using a computer, tablet, or smartphone. Our virtual services are designed to be flexible and accessible, allowing you to engage with our clinicians through the device that is most convenient for you. If you don’t have a device, give us a call at 212-204-8430, there are several federally funded programs that you might be able to utilize to obtain a device, minutes or WIFI access.

Wholeview offers flexible scheduling, which may include weekend appointments. Please contact us directly to confirm availability and schedule a time that works best for you.

We offer group therapy sessions during morning, afternoon, evening, and weekend hours. This flexible scheduling ensures that you can find a time that fits your personal and professional commitments.

We can provide therapy services via Zoom to patients in New Jersey, Florida, Connecticut, Vermont, and other states. Our telehealth services ensure that you can receive the care you need from the comfort of your home. There are some licensing considerations, so call us at 212-204-8430 and we can discuss if we can support you in the state that you would be calling/Zooming in from.

¿Hablo algo de inglés pero mi idioma principal es el español?

Wholeview is committed to providing accessible care to all patients. Please contact us to discuss your language needs, and we will do our best to accommodate you.

Wholeview se compromete a brindar atención accesible a todos los pacientes. Comuníquese con nosotros para analizar sus necesidades lingüísticas y haremos todo lo posible para atenderlo.

Healthix is a non-profit, health information exchange funded by the New York State Department of Health. The organization is committed to securely exchanging patient data to improve the quality and efficiency of care. Healthix collects and aggregates patient information from thousands of providers in the Greater New York area. The data we gather is made available to providers with patient consent.

Wholeview participates in Healthix. Why? Because we believe in the power of data to drive continuous improvement. During your therapy with us, we capture key data metrics and share them with Healthix. In doing so we’re contributing to broad-scale efforts to develop better models of care. As a Healthix participant, we can also access data from Healthix and use it to develop and modify our program offerings.  Overall, we are pleased to support initiatives designed to improve healthcare quality and efficiency.

All Wholeview Direct patients are asked to sign a consent form at the start of your therapy with us. This gives us permission to share your data with Healthix. If you sign this consent and later want to opt out, please contact our office.

Healthix is a non-profit, health information exchange funded by the New York State Department of Health. The organization is committed to securely exchanging patient data to improve the quality and efficiency of care. Healthix collects and aggregates patient information from thousands of providers in the Greater New York area. The data we gather is made available to providers with patient consent.

Wholeview participates in Healthix. Why? Because we believe in the power of data to drive continuous improvement. During your therapy with us, we capture key data metrics and share them with Healthix. In doing so we’re contributing to broad-scale efforts to develop better models of care. As a Healthix participant, we can also access data from Healthix and use it to develop and modify our program offerings.  Overall, we are pleased to support initiatives designed to improve healthcare quality and efficiency. 

Patients are asked to sign a consent form at the start of your therapy with us. This gives us permission to share your data with Healthix. If you sign this consent and later want to opt out, please contact our office.

You likely receive medical care from several physicians and providers – each with their own medical record for you.

If your providers share this information with one another, they will gain a fuller picture of your health. Having your complete medical history, including prior treatments, test results, and allergies helps them provide the best treatment. It can also: reduce duplicate tests/labs, lower the likelihood of adverse drug interactions and enhance provider communication.

Healthix receives clinical information from over 8,000 facilities – from large hospital systems to small doctor practices. For a complete list of data suppliers, see our Participant List. This will help you to determine if your personal providers are supplying data to Healthix.

No. Healthix is a business associate of each provider organization in the Participant List. Under HIPAA, this gives Healthix the right to collect, organize and hold the data from different sources, creating a master patient record. Data about you can only be released with your consent.

It is mandatory for providers to display a patient notice informing patients that your facility is participating in Healthix. The patient notice must be displayed and readily available (See Patient Notice here). The patient notice informs patients that their Protected Health Information (PHI) is being uploaded into Healthix and explains how they may choose to deny consent for all Healthix Participants. Healthix provides a standard patient notice which must be enforced. If your provider participates with Healthix, but does not inform you, kindly contact compliance@healthix.org

Yes. Consent is voluntary, and can be changed at any time, simply by submitting another consent form. If you are undecided, your patient information can still be accessed in an emergency situation.

Healthix contains patient data, such as lab and radiology results, medications, allergies, diagnoses, medical encounters and more. Please be aware, if you provide consent, sensitive medical information may be accessed related to HIV/AIDS, mental health, genetic disease or tests, alcohol or drug abuse, sexually transmitted diseases and family planning.

As a patient, you have the right to control whether any Participating Provider can access your medical information. A provider involved in your care must have your consent to access your information through Healthix. The decision to participate in Healthix is voluntary.

With Healthix, you can be sure your information is private and secure. We follow all NYS and Federal requirements to ensure the proper protection of patient information. When consent is granted, only care givers involved in your care can access your medical information.

Healthix staff do NOT have the authority to access patient health information in order to assist family members, loved ones and/or care partners of missing persons. Healthix’ data services are made available to city and state officials when a state of emergency is declared. This access allows members of the NYC police and NYC Department of Health employees to access data from Healthix in order to locate people reported missing ONLY during this defined period of emergency. Outside of these periods, family members, loved ones and/or care partners of missing persons have a number of options to contact for assistance:

311 is available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115. Call the emergency departments of the hospitals located closest to the residence of the missing person.